High Return Habits

In the past, I've written about James Clear. I’ve been reading articles by him for a bunch of years. He shares all kinds of useful life hacks. Over the last few years, he has written quite a bit about making and keeping good habits, a subject near and dear to…

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Responding in Everyday Life

If you bought a house or a car or made another major purchase, you would likely put a lot of thought into it. You wouldn’t just jump in. You would pause, digest all the available information, and respond to the situation in a way that makes sense to you, and…

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Pausing and Seeking to Understand

I have extremely strong feelings regarding customer service responsiveness. Whether I am providing service or receiving it, whether in my personal life or my professional life, my standards are very high. Last fall, a client complained about one of my colleagues not responding to an email. When I spoke with…

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